Refund policy

We want you to love your MÖNKE products. If something isn't right, you can return it under this policy. Nothing in this policy limits your rights under the consumer laws of the country you live in.

1. Returns within 14 days

You can return any item within 14 days of the day you (or someone you name) receive it, for any reason. Items should be returned in the condition you received them, with all parts. You may unpack and inspect an item as you would in a shop; if an item has been used beyond that, or is damaged or incomplete, we may reduce the refund by the loss in value.

2. How to return an item

1. Email support@wearemonke.com within the 14 days with your order number and the items you want to return. You can use the form below, but you don't have to.
2. We will reply with the return address for your country. Please do not send items back without contacting us first; parcels sent to another address may be lost.
3. Send the items back within 14 days of telling us.

3. Return shipping

You pay the cost of sending the items back, unless the item is faulty, damaged in transit, or not what you ordered. In those cases we cover the return shipping or send a replacement, whichever you prefer.

4. Refunds

We refund you within 14 days of receiving your cancellation, using the payment method you used for the order. If you return the whole order, this includes the standard shipping cost you paid. We may wait to refund until we have received the items back, or until you have shown us proof that you sent them, whichever comes first. We never charge a fee for a refund.

5. Faulty, damaged or wrong items

If an item arrives damaged, is faulty, or is not what you ordered, email us with your order number and a photo within a reasonable time of noticing the problem. We will repair it, replace it, or refund you. This is in addition to, and does not limit, your legal rights, including the legal guarantee that applies where you live (at least 2 years in the European Union) and the consumer guarantees under the Australian Consumer Law.

6. Cancelling an order before it ships

To cancel an order that has not shipped yet, email us as soon as possible. If it has already shipped, you can return it as described above.

7. Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Sons & Daughters Ltd, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom (customers in the EU, UK and Japan) or VXD INC (customers in other countries), email: support@wearemonke.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ____
Ordered on ____ / received on ____
Order number: ____
Name of consumer(s): ____
Address of consumer(s): ____
Signature of consumer(s) (only if this form is notified on paper): ____
Date: ____

8. Contact

Questions about returns: support@wearemonke.com.