Warranty

Thank you for your interest in the products of MÖNKE.

Please click on the 'Get Started' button below to register and activate your warranty through Facebook Messenger. If you don't have a Facebook account, please email us and we will send you a form to complete.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from MÖNKE (the "Physical Goods").

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, MÖNKE will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

MÖNKE will either repair or replace the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from MÖNKE is valid for 1 year from the date of purchase according to the date on the proof of purchase submitted through your warranty registration process.

A replacement Physical Good or part assumes the remaining warranty period of the original Physical Good.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

• Damage due to use of the product for anything other than what it is intended for
• Damage due to failure to comply with the usage and care instructions provided by the manufacturer
• Damage of a product resulting from negligence
• Damage of a product resulting from unauthorised modification of the product
• Damage caused by natural disaster or various weather conditions
• Theft or loss of the product

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. To be eligible for the warranty coverage:

• You must submit a valid proof of purchase
• The product must be returned in its original packaging
• Any accessories or mounting hardware that shipped with the product must be included in the package
• You must contact us by email at: support@wearemonke.com

Note: For claims under this Limited Warranty you may be charged nominal fees for the shipping and handling of the return and exchange process. This does not apply to claims under your statutory rights, where the law provides otherwise.

Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Limited Warranty is in addition to those guarantees and does not limit or exclude them. The benefits given to you under this Limited Warranty are in addition to other rights and remedies you have under the Australian Consumer Law. To make a claim, contact us at support@wearemonke.com; where a product is found to have a major failure, the reasonable costs of returning it will be refunded.